This is our testimonial page. If you have any feedback for us, we would be very grateful.
All the testimonial details are saved and can be independently verified during Mr Luff’s annual medical appraisal in order to ensure authenticity.
At a time when things were feeling pretty desperate, I met with David at Spire and his help in navigating through the myriad of departments to get some answers at a pace was immense. He gave me a clarity, support and optimism for the way ahead. His interventions were a game changer for me and accelerated my recovery."
Mr L C, Greasby, September 23
It is a pleasure to be able to to thank David Luff and positively comment on the quality of care I received during recent treatment. I made a direct referral and was easily able to contact him by telephone. Helen Luff in her secretarial role was helpful and efficient, appraising me of fees before my visit and arranging a prompt appointment.
Mr Luff is professional and friendly. His examination was thorough and gentle and he inspired me with confidence.
With forty years of clinical practice behind me I feel qualified to comment on the quality of service that I received. My visit was all that I hope of quality health provision . I was seen promptly by somebody who knew what he was doing but who very importantly cares about his patients.
Mr D B, Kelsall, September 23
David and Helen, thank you to you both. That is one of the most pleasant and informative trips I’ve ever had to a doctor!
Mr I P, Chester, August 2023
Further to my recent nasal surgery, I wish to take this opportunity to thank David Luff for the success of the procedure.
I approached Mr Luff after waiting three years for a NHS referral. I am delighted with the speed of response as well as the caring and professional manner associated with the diagnosis and subsequent surgery.
The outcome has transformed my day to day life and was worth every penny to restore my health and minimise the previous aggravation to my asthma symptoms.
Thank you, so much.
Mr K W, Ruthin, July 23
"I decided to visit David Luff after a number of years suffering from a blocked nose and had never been able to find a root cause. It transpired that I had a large polyp in one of my nostrils, which David diagnosed during initial consultation and arranged a course of medical treatment.
David throughout the process was very personable, professional and helpful. Without his assistance I would probably still have a blocked nose and although surgery is not a pleasant experience, it was the best experience in such circumstances.
I could not recommend highly enough David and his teams services”
Mr C R, Chester, July 23
I would like to take this opportunity to thank you for not only successfully treating me but also for the manner in which everything was carried out.
My experience being and assessed and treated by you has been excellent. I visited you to fix an increasingly recurrent nosebleed, however I didn’t mention an ongoing sinus problem, because having had it previously operated on by someone else, I believed it would be with me for life.
However, whilst checking my nostrils with an endoscope, you spotted the cause of my sinus issue. It was superb to be shown the problem on-screen direct from the endoscope. Seeing the camera image live was great because (a) you explained what I was seeing and (b) I was able to ask questions such as “What’s that?” and “Is that a problem?”. It was clear that my sinus needed fixing and could be fixed, so I decided to go ahead.
Every time I have seen a consultant before, there has been zero ability to contact him or her between appointments, and hence no chance to ask any questions that on reflection I wished I’d asked during the consultation. So it was a great surprise when you gave me the contact details for your secretary, Helen, so that she could relay any questions and queries I had to you. She always came back with the answers very quickly and efficiently. I used this on several occasions and found it extremely useful and reassuring.
My operation has been very successful and a few weeks later you used the endoscope to check my nostrils and showed me what you had done, again live on the endoscope camera’s image.
I would also like to say that in addition to this, both you and Helen have been a pleasure to deal with throughout, and that made my experience getting my nose sorted as worry free as it could be.
Mr S H, Chester, July 23
Mr Luff was extremely helpful & reassuring to my problem & more importantly he listened. He explained to me all he could see during my Nasal Endoscopy. What a truly lovely, caring & considerate Professional Consultant. Also thanks to Helen for her helpful & friendly manner. I would certainly recommend anyone to go & see him.
Mr R A, Rossett, June 23
Mr David Luff is an outstanding medical professional, and ENT Consultant in Chester. Mrs Helen Luff, makes things happen and provides considerable support to patients, with a smile. They are a fantastic team, exceptional on the spectrum of everything from deep science to emotional support. We cannot thank them enough.
Mrs N M, Chester, May 23
Hi Helen - I just wanted to take the opportunity to thank you for being so efficient with my emails and Mr Luff for his great bedside manner. It’s really nice to have met him and taken his advice, and thought he should hear that his patients do appreciate the effort he makes. Thanks again to you both.
Mrs S W, Frodsham, April 23
I would like to thank Mr Luff for his excellent care during my recent appointments. His bedside manner is the best I have experienced, and quickly put me at ease during his consultation. He explained all my options to me and was very helpful.
I would not hesitate to recommend him to anyone.
Mr L W, Heswall, March 23
Dear Mr Luff,
I would like to thank you for your reassuring support over the last few months in treating my long term ear infection.
I am happy to say that the site of the surgery has now fully healed and I am looking forward to being able to swim again.
I would also like to thank your wife, Helen, whose friendly manner over the phone and by email has been very supportive too.
You make a good team.
Mrs M M, Chester, March 23
My 13 year old daughter suffers from frequent build up of ear wax which can be very challenging to remove. Mr Luff has a very good 'bedside manner' with her, which greatly helps the whole process, and the result when the wax is removed is wonderful.
Mr R W, Chester, March 23
Helen - just wanted to thank yourself and Mr Luff for everything. Really put my mind at ease and helped me. I will be bringing my son to him too.
Ms S H, Chester, March 23
I'm writing to express my gratitude at the professionalism of Mr Luff on my procedure. The personal attention paid before, during and after the operation was outstanding.
Mr K R, Chester, March 23
I came to Mr Luff and instantly he made me feel valued. He talked me through a previous NHS diagnosis and explained why it was wrong by not just telling me, but by showing me with an endoscope on a monitor.
After the surgery he performed, I can happily say my breathing has massively improved allowing me to continue with my life as I would want. I cannot thank Helen and David enough for their time and care provided to myself.
Mr S M, Rhyl, February 23
Please pass on my gratitude to David who is a fine and caring man and a credit to his profession.
Mrs A H, Stoke on Trent, February 23
I had excellent care from Mr Luff. He is very professional and highly experienced. He took time to listen to my concerns and explained everything clearly in a caring manner. I would certainly recommend him. Thanks a million.
Ms E T, Liverpool, January 23
I would like to record huge and sincere gratitude to David and Helen Luff. Not only was my complicated sinus problem thoroughly investigated and treated, both David and Helen extended genuine and instinctive care at all times.
Mrs R T, Chester, January 23
Having recently been under the care of David Luff, I would like to comment on how satisfied I feel.
I found him to be extremely attentive and understanding of my concerns.
His professionalism ensured I felt listened to and reassured throughout.
Along with this, communication with his secretary was always swift and accurate.
Ms J S, Birkenhead, December 22
Please pass on my thanks to David for his first class attention to my care.
Mr M H, Neston, November 22
Many thanks Helen - it was a pleasure to meet your husband,he is a very nice man.
Mrs M G, Parkgate, October 22
I'd like to thank both you and Helen for the wonderful treatment I have received. I have felt thoroughly looked after, safe and listened to and would recommend you both to anybody requiring ENT consultation.
Mrs A W, Boughton, September 22
Such a relief its all over and she is well and truly on the mend now. I’d like to thank you both from the bottom of my heart for firstly your help in arranging it and Mr Luff in doing the operation and for being so nice with my daughter throughout it all.
Its been a great pleasure, thank you both so much once again.
Mrs S P , Llay, August 22
Helen - everything went well thank you and your husband was amazing, as were all the hospital staff and yourself. I’m overwhelmed by the help and support I received, all thanks to Mr Luff and his persuasion, helping to allow this to go forward because of my unfortunate circumstances that I was left in after my accident.
Mrs C J, Ellesmere Port, August 22
Mr Luff was recommended to me by my GP. I have had long term problems with my sense of taste and smell. Mr Luff was very thorough with his examinations, asking lots of questions and finding other medication to help my symptoms. I would not hesitate to see him again and I have the upmost confidence and trust in him.
Big thankyou to Mr Luff and his wife Helen for arranging my appointments and correspondence.
Mr D T, Connah’s Quay, August 22
Thank you to you both again for your professionalism, support and kindness. A seriously top team.
Parents of Mr G A, Chester, July 22
I would like to thank you Helen for your support throughout these torrid months for me. We both thanked David for his support and for being the only Consultant or Doctor to take me back to basics and request certain tests to be done. I am very grateful for his genuine support, at times going over and above what should be expected by him as an ENT Consultant.
Mrs A R, Holywell, July 22
It's been a pleasure to have you (Helen) and Mr Luff as my ENT team. I really appreciate all the support and expertise you have both provided over the past few months.
Ms S A, Ellesmere Port, July 22
I would like to thank David for his time yesterday and for listening to my concerns - it’s rare to find someone that actually cares!
Miss A R , Liverpool, May 22
I would like to highly recommend Mr Luff to anybody considering using his services; patient care face to face, reassuring step by step communication and guidance was all first class. A thoroughly professional consultant, he put me at my ease the moment I first met him and would not hesitate to use his services again.
I cannot thank Mr Luff enough, months of discomfort was resolved within half an hour of my appointment. My sincere thanks once again.
Mr S C, Bromborough, May 22
Thank you Mr Luff for the professional care and kindness shown by you. I now as you put it, have my life back, and I can look forward to the summer. One of the main things about you was that you listened and that was important to me . I would highly recommend you . Many thanks.
Thank you to your wife Helen for all the help and kindness shown by her .
Mrs H R, Conwy, April 22
I would like to thank Mr Luff for his thorough and total professionalism in diagnosing my long standing throat problem.
Not only is Mr Luff a top professional but he is an extremely caring and engaging person and I would recommend his services to anyone.
Thank you very much.
Mr C W, Wrexham, March 22
We are so pleased with the care and attention my daughter has received and should we require any further ENT in the future we will most definitely contact you. She felt she was able to ask questions and was listened to - she is a very intelligent girl but obviously not everyone has the patience to listen .
Mrs C H, Whitchurch, March 22
Just a quick note to say a massive thank you to yourself and Helen for taking the best possible care of me over the last year. I can honestly say that I have never been better treated by anybody either in the NHS or privately. David, I felt so welcomed into each and every appointment and received the perfect balance of care and being made to feel valued and welcome.
Keep up the exceptionally good work………..thanks again.
Mr C D, Shrewsbury, March 22
I have been having treatment from Mr Luff for nasal polyps and found him to be not only excellent in his diagnosis and treatment but extremely informative on the way forward. He explained step by step the necessary course to follow, he also was supportive of ailments not associated to the polyps and his advice when referring me to other experts has proved very successful. It would be remiss of me not to mention the support given by his secretary Helen - nothing was too much trouble and her quick response on a number of occasions was very reassuring.
I would certainly recommend Mr Luff to anyone requiring ENT attention.
Mr D L, West Kirby, February 22
David was immensely helpful and supportive.
Mr R G, Criccieth , February 22
Firstly, my husband and I would like to thank you both for the support you have shown us in the last few weeks. Mr Luff is a phenomenal Consultant and has a manner unequalled by any Consultant we have ever seen. We would also like to thank Helen because behind the scenes, you have been beyond helpful to us. We appreciate your kind , thoughtful nature - as I said to my husband, everyone needs “ a Helen Luff” in their life to make everything run so smoothly and stress free for patients.
You both change peoples lives with your determined aim to improve their health and clearly Mr Luff’s utmost priority is to give his patients a better quality of life. You both do it in the most wonderfully caring way - you are one incredible formidable team.
Mrs E L, Wallasey, February 22
Mr Luff’s care has been excellent and my father has felt very reassured by the thought of someone who actually listens and cares about his well-being.
Ms Y S, Malpas, January 22
I would just like to say, David is the loveliest, caring doctor I have ever had the pleasure to meet. He made me feel at ease, he listened and reassured me. I wish he was my GP.
Mrs C G, Prenton, January 22
I have seen Mr Luff at his Nuffield clinic on several occasions.
Following a string of disappointing experiences with other medical professionals, I have been hugely impressed and would not hesitate in recommending him.
He is, in my opinion, what all doctors should be: professional, approachable, knowledgable in his field, thorough and kind. He is also a good listener and has the ability to explain complex matters in an easy to understand manner.
I cannot speak highly enough of him and the service that he provides.
Mrs E H, Chester, December 21
Just wanted to say a big thank you very much for being so understanding. I really appreciate it. I am very grateful.
Mrs C H, Caldy, December 21
Thank you hugely for everything you have done to get this resolved before Christmas. I know you’d said it was nothing to be concerned about when we met on Wednesday, but you’ll also have guessed that the uncertainty is unsettling so it was a huge relief to receive your call yesterday, within 2 hours of my entering the scanner. Extremely impressive patient care and very much appreciated.
Mr S K, Heswall, December 21
From the moment I approached David Luff for a consultation, I have received the best service I could have wanted.
The consultation with David was clear and open, making me feel as if I was in control of the decisions made about my care.
Also the support I received from Helen, who handled all my enquiries, was efficient, friendly and prompt.
I would have no hesitation in recommending their service.
Mr H H , Rowton, November 21
Thank you so much to you and David for being so pro-active and quick with this - you’ve been amazing.
Mr A M, Chester, October 21
My gratitude and admiration to ENT Surgeon, Mr David Luff who treated me a
couple of weeks ago. I can’t praise him enough. I had the best treament I could wish for. I will not hesitate to recommend him to anyone.
Mrs M D, Prenton, October 21
I found Mr Luff to be extremely helpful and reassuring. He explained every stage of my examination and answered every question in great detail, even down to the implications on my wallet. The whole process felt extremely smooth and professional, including the necessary phone calls and emails from his secretary. Thank you again.
Mr M C, Frodsham, July 21
I feel extremely lucky to have been treated by Mr Luff (and Helen). I am a very anxious individual, notably when dealing with anything medical, however, Mr Luff made me feel at ease during every stage of my treatment. He assessed me holistically, provided detailed explanations and spoke to me with the utmost respect and kindness. He referred me on to other specialists when he knew a specific symptom went beyond his scope of practice but continued to manage my case and ultimately provide the reassurance I needed. Much as I don’t want any more reasons to require a medic in the near future, I wish Mr Luff could treat me!
Ms S B, Chester, June 21
I have had the pleasure of seeing Mr Luff on two separate occasions now. He is honestly the nicest consultant you will ever meet. He is very calm and puts you at ease straight away. I tend to worry about my health a lot and he took the time during the consultation to listen to my worries and concerns and reassured me. I did not feel rushed at all throughout the appointment, and even during the nasal endoscopy he took the time to talk me through the procedure. His secretary Helen is so nice and is very prompt at responding to emails. Thank you Mr Luff for putting my mind at ease.
Mrs S C, Ellesmere Port, May 21
After leaving hospital without a diagnosis, meeting Mr Luff was the best thing that could have happened to me. He was the first person that listened to me, the first person that was interested in trying to solve my problem and the first person who made me feel as though he believed me.
My symptoms weren’t typical and numerous other medical professionals were happy to give me a ‘best fit’ diagnosis but Mr Luff set about trying to figure out what was actually wrong with me. He was happy to take accountability and made a commitment that he wouldn’t stop until we had the answers.
He gave me hope and knew when to defer to colleagues for assistance whilst always assuming primary responsibility for my care. He is an exceptional Consultant and it is very clear that he loves what he does, that he wants to truly make a difference and is someone that you can trust. Without Mr Luff’s unwavering desire I would never have found the right road to recovery – I cannot thank him enough.
Mrs KS, Chester, April 21
The purpose of this email is to share our sincere gratitude for the support yourself and Dr Luff have given us over the past couple of years. Our son was born with severe glue ear in both ears and Dr Luff performed surgery twice in an attempt to remedy the issue. We were warned that glue ear can persist until the age of 9, which as you can imagine, was never the easiest words to hear when his development had already suffered as a result.
I truly believe, without a shadow of a doubt, Dr Luff has changed his quality of life and we will be forever grateful. He has a long way to go to catch up, but from the bottom of our hearts… thank you for your amazing care.
J E, Runcorn , April 21
I would like to take this opportunity to thank David Luff for the care and attention to detail which he showed whilst I was in his care recently.
From the outset, I received comprehensive information which meant I could make informed decisions about the process, associated fees etc.
Indeed everything took place smoothly, more importantly; swiftly, in line with my needs.
David put me at ease giving thorough explanations throughout.
Certainly; David’s approach reduced any anxiety, stress, tension which, typically, arises during the course of any such medical investigation.
I would recommend David Luff to anyone.
Thank you so much,
With all good wishes,
Dr L H, Chester , March 21
I just wanted to drop you a line to say that I am overwhelmingly impressed at the level of care that you both provide.
Helen you are always so kind and helpful when responding to my enquiries and clearly go above and beyond to assist where able.
In relation to yourself Mr Luff; I really would like to take this opportunity to say a very big 'Thank you'.
As a health professional myself for some 20 years, I have had the experience of working alongside many members of the health service hierarchy and across all levels of the clinical scale.
On my first visit to see yourself, you really made me feel at ease, taking the time to truly listen to my concerns.
The appointment was far from rushed and quite the opposite, whereby I was able to actually discuss my concerns properly with you. You took time to answer every single question in detail with your very transparent honest and candid, yet where possible; reassuring nature.
You explained everything perfectly and I was particularly impressed with the Nasendoscopy where you were able to demonstrate my own nasal canal and throat on a screen and furthermore, elaborated on every section which I personally found hugely helpful.
You ensured prompt follow up and were incredibly helpful and supportive, leaving no stone unturned. Your professional yet friendly and indeed approachable demeanour was greatly appreciated. You are honestly the epitome of what I believe a good Consultant should be.
I truly couldn't have wished for better care and support. Yourself and Helen make an excellent team.
Please don't change what you are doing because you have it absolutely perfect in my opinion and it is very clear that your frankly brilliant attitude and level of respect for patient care and attention to detail really do underpin your professional values.
Sincere thanks once again.
L M, Chester, March 21
I found Mr Luff very easy to talk to and - he listened. He didn't put my problems 'in a box', but dealt with me as an individual. He communicated to other professionals and my own GP to help with my diagnosis. I felt Mr Luff went above and beyond what I expected. I would highly recommend anyone to visit Mr Luff.
Mrs CD, Chester, February 21
I am extremely pleased with the service I have received from the first time I contacted I was given all the information I needed to go ahead with the appointment. My daughter was seen very quickly and Dr Luff was amazing! Within a week of seeing him I had a hearing aid for my daughter. I couldn’t recommend enough! His secretary was always happy to answer my questions and responded very quickly. Thank you for your help I have had a great experience.
C M, Chester, January 21
To learn more about Mr David Luff FRCS (ORL-HNS)
Consultant ENT Surgeon, simply get in touch today.