This is our testimonial page. If you have any feedback for us, we would be very grateful.
I would like to take this opportunity to thank David Luff for the care and attention to detail which he showed whilst I was in his care recently.
From the outset, I received comprehensive information which meant I could make informed decisions about the process, associated fees etc.
Indeed everything took place smoothly, more importantly; swiftly, in line with my needs.
David put me at ease giving thorough explanations throughout.
Certainly; David’s approach reduced any anxiety, stress, tension which, typically, arises during the course of any such medical investigation.
I would recommend David Luff to anyone.
Thank you so much,
With all good wishes,
Dr L H, Chester , March 21
I just wanted to drop you a line to say that I am overwhelmingly impressed at the level of care that you both provide.
Helen you are always so kind and helpful when responding to my enquiries and clearly go above and beyond to assist where able.
In relation to yourself Mr Luff; I really would like to take this opportunity to say a very big 'Thank you'.
As a health professional myself for some 20 years, I have had the experience of working alongside many members of the health service hierarchy and across all levels of the clinical scale.
On my first visit to see yourself, you really made me feel at ease, taking the time to truly listen to my concerns.
The appointment was far from rushed and quite the opposite, whereby I was able to actually discuss my concerns properly with you. You took time to answer every single question in detail with your very transparent honest and candid, yet where possible; reassuring nature.
You explained everything perfectly and I was particularly impressed with the Nasendoscopy where you were able to demonstrate my own nasal canal and throat on a screen and furthermore, elaborated on every section which I personally found hugely helpful.
You ensured prompt follow up and were incredibly helpful and supportive, leaving no stone unturned. Your professional yet friendly and indeed approachable demeanour was greatly appreciated. You are honestly the epitome of what I believe a good Consultant should be.
I truly couldn't have wished for better care and support. Yourself and Helen make an excellent team.
Please don't change what you are doing because you have it absolutely perfect in my opinion and it is very clear that your frankly brilliant attitude and level of respect for patient care and attention to detail really do underpin your professional values.
Sincere thanks once again.
L M, Chester, March 21
I found Mr Luff very easy to talk to and - he listened. He didn't put my problems 'in a box', but dealt with me as an individual. He communicated to other professionals and my own GP to help with my diagnosis. I felt Mr Luff went above and beyond what I expected. I would highly recommend anyone to visit Mr Luff.
Mrs CD, Chester, February 21
I am extremely pleased with the service I have received from the first time I contacted I was given all the information I needed to go ahead with the appointment. My daughter was seen very quickly and Dr Luff was amazing! Within a week of seeing him I had a hearing aid for my daughter. I couldn’t recommend enough! His secretary was always happy to answer my questions and responded very quickly. Thank you for your help I have had a great experience.
C M, Chester, January 21
The purpose of this email is to share our sincere gratitude for the support yourself and Dr Luff have given us over the past couple of years. Our son was born with severe glue ear in both ears and Dr Luff performed surgery twice in an attempt to remedy the issue. We were warned that glue ear can persist until the age of 9, which as you can imagine, was never the easiest words to hear when his development had already suffered as a result.
I truly believe, without a shadow of a doubt, Dr Luff has changed his quality of life and we will be forever grateful. He has a long way to go to catch up, but from the bottom of our hearts… thank you for your amazing care.
J E, Runcorn , April 21
After leaving hospital without a diagnosis, meeting Mr Luff was the best thing that could have happened to me. He was the first person that listened to me, the first person that was interested in trying to solve my problem and the first person who made me feel as though he believed me.
My symptoms weren’t typical and numerous other medical professionals were happy to give me a ‘best fit’ diagnosis but Mr Luff set about trying to figure out what was actually wrong with me. He was happy to take accountability and made a commitment that he wouldn’t stop until we had the answers.
He gave me hope and knew when to defer to colleagues for assistance whilst always assuming primary responsibility for my care. He is an exceptional Consultant and it is very clear that he loves what he does, that he wants to truly make a difference and is someone that you can trust. Without Mr Luff’s unwavering desire I would never have found the right road to recovery – I cannot thank him enough.